FAQ

At MELIJA, we're committed to providing you with not only stylish and functional products but also exceptional service. We've compiled a list of frequently asked questions to help you find quick answers to any queries you might have. If you don't see your question here, please don't hesitate to contact us.

Shipping & Delivery

Do you provide free shipping?

We provide complimentary standard shipping for all orders within Australia. Express shipping is available for an additional fee. For more details, refer to our shipping policy.

Do you ship internationally?

Currently, our shipping is limited to Australia. We're actively working to include international destinations soon. Subscribe to our mailing list to stay updated and receive special offers.

When will my order arrive?

Orders are dispatched from our warehouse in Brisbane, Australia within 1 business day of order confirmation. Standard delivery typically takes 2-8 business days, while express shipping usually arrives within 1-2 business days. Delivery details will be provided in your confirmation email.

How can I track my order?

After placing your order, you'll receive a tracking number via email. Use this to track your delivery status.

Ordering & Returns

What payment options do you accept?

We accept major credit cards, Shop Pay, PayPal, Apple Pay and Afterpay.

What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, and tags are attached. Free returns are available for customers in Australia. Please see our refund policy.

Do you offer a warranty?

Our products come with a 1-year warranty against material and workmanship defects from date of purchase. Visit our Warranty page for additional information.

How do initiate a return?

To initiate a return, please email us at hello@melija.com.au

Additional Information

How do I care for my leather bag?

Our pebbled leather is durable and relatively resistant to scratches. Keep your bag dry, clean it with a damp cloth, apply leather conditioner every 3-6 months, and store it in a cool, dry place away from direct sunlight.

How can I collaborate with MELIJA?

We're passionate about partnerships that inspire and empower women. If you’d like to work with us, please fill out our contact form or email us directly at hello@melija.com.au.