FAQ

We provide complimentary standard shipping for all orders. Express shipping is available within Australia on some items for an additional fee. For more details, refer to our shipping policy.

Currently, our shipping is limited to Australia, New Zealand, Canada, the US, EU, UK, Singapore and Japan. We're actively working to include further international destinations soon. Subscribe to our mailing list to stay updated and receive special offers.

Orders are typically dispatched within 1 business day of order confirmation.

Orders may be dispatched from our Brisbane warehouse or our international warehouse, depending on product availability.

Australian standard delivery typically takes 2–8 business days when dispatched from Brisbane. Some Australian orders may be dispatched from our international warehouse and may take up to 10 business days.

Express shipping, where available, usually arrives within 1–2 business days to major metropolitan areas.

International orders are dispatched from our international warehouse and typically arrive within 6–10 business days, depending on the destination.

For orders dispatched from our international warehouse, tracking may begin once the parcel has been handed over to the local carrier.

Once tracking is available, you'll receive a shipping confirmation email with tracking details.

After placing your order, you'll receive a tracking number via email. Use this to track your delivery status.

We accept major credit cards, Shop Pay, PayPal, Apple Pay and Afterpay.

We offer 30-day change-of-mind returns from the date your order is delivered.

If you purchased Returns Cover at checkout, eligible return shipping costs for approved returns and exchanges are covered. If you did not purchase Returns Cover, you can still return your item, however the applicable return shipping cost will apply.

To be eligible for a return, items must be unused, in their original condition, with all swing tags attached and original packaging included.

All change-of-mind returns., exchanges and warranty claims must be submitted through our Returns Portal

Please note that international orders placed before 2 July 2026 are not eligible for change-of-mind returns, as Returns Cover was introduced from this date.

Our products come with a 1-year warranty against material and workmanship defects from date of purchase. Visit our Warranty page for additional information. 

To initiate a return, please visit our Returns Portal.

Our pebbled leather is durable and relatively resistant to scratches. Keep your bag dry, clean it with a damp cloth, apply leather conditioner every 3-6 months, and store it in a cool, dry place away from direct sunlight.

We're passionate about partnerships that inspire and empower women. If you’d like to work with us, please fill out our contact form or email us directly at hello@melija.com.au.