Warranty

We stand by the quality of our products and offer a one-year warranty from the date of purchase against defects in materials and manufacturing. If your product has an issue covered by this warranty, we’ll repair or replace the item or its defective part with a comparable alternative at no cost.

WHAT'S COVERED

• Defects in materials or manufacturing within one year of purchase.

EXCLUSIONS FROM WARRANTY COVERAGE

• Normal wear and tear, including scratches, scuffs, stains or natural material ageing.

• Damage caused by improper care, misuse, neglect, accidents or abuse.

• Repairs or modifications made without authorisation.

• Personal items carried in the bag that sustain damage.

HOW TO MAKE A WARRANTY CLAIM

Please submit your warranty claim through our Returns Portal, selecting the relevant warranty or faulty item option and providing the requested details and photographs.

Once your claim has been reviewed, we’ll provide further instructions if the item needs to be returned.

LIMITATION OF LIABILITY

MELIJA’s responsibility under this warranty is limited to repairing or replacing defective products. Nothing in this warranty excludes or limits any rights or remedies you may have under the Australian Consumer Law or other applicable consumer protection laws.